What is fluents AI?
Fluents AI is an AI-driven voice operations platform specifically engineered to handle peak call volumes: businesses can avoid expanding their agent workforce by leveraging AI to automatically manage high-volume inbound calls (such as order inquiries and status tracking via WISMO) and structured outbound tasks (like appointment reminders, customer qualification screening, and renewal notifications). The platform supports importing contacts via CSV or CRM, allows configuring multi-step voice workflows, and includes built-in capabilities for coordinated SMS and email outreach. All calls can be seamlessly integrated in real time with existing systems like Shopify and Salesforce, enabling actions such as order inquiries, carrier tracking, and ticket closure—all while maintaining PCI-compliant telephone payment processes. With short deployment cycles, flexible integrations, and elastic scaling of capacity, teams can handle surges in call volume using a fixed workforce.
Key features
Elastic Concurrent Capacity: Dynamically scales the number of real-time call channels up or down based on peak business demands and marketing campaign needs, automatically reducing capacity during low-traffic periods to optimize costs.
Warm Transfer with Full Context: When AI cannot fully resolve an issue, it seamlessly transfers the call—along with the complete interaction history and system data such as order numbers and user profiles—to a human agent, ensuring service continuity and consistent customer experience.
Use cases and audience
Medium to large enterprises that rely on phone calls for customer service, sales follow-ups, and operational notifications—especially teams handling high volumes of order inquiries, frequent outbound calls, and requiring deep integration with CRM, e-commerce, and ticketing systems.
- Handles customer inbound calls to inquire about order status (WISMO), automatically connects to Shopify and logistics systems to read out tracking numbers, and simultaneously closes the ticket in Salesforce.
- Conduct outbound calling campaigns, such as appointment reminders, renewal notifications, and follow-up calls, supporting combined voice + SMS/email outreach.
- Handle inbound calls during peak periods, perform initial intent recognition and issue resolution, and seamlessly transfer the call to a human agent when necessary, complete with full context.
CRM system data or contact lists in CSV format; API access permissions for third-party systems like Shopify and Salesforce; customizable voice prompts and business logic scripts.
Real-time call recording and transcription; structured call outcome data (e.g., order status, appointment confirmation, manual transfer flags); automatic synchronization with connected systems for ticket closure, calendar appointments, and SMS/email sending records.
Frequently asked questions
Is a free trial available?
Offers a 14-day free trial—no credit card required.
Does the pricing include call minutes?
Yes, each plan includes a fixed number of monthly call minutes; any usage beyond that is billed at the published rate.
How to use
- 01
Configure AI agent speech patterns, prompts, and skills (such as problem-solving, appointment scheduling, routing, or system integration).
- 02
Integrate with CRM, e-commerce systems, calendars, and APIs; purchase or connect your own phone numbers.
- 03
Initiate inbound call answering or launch outbound campaigns based on CRM/CSV contact lists, with the option to add SMS or email as workflow supplements.
- 04
Review call logs, transcripts, and outcome results to refine prompts, skills, or campaign strategies accordingly.
Benefits and limitations
Benefits
- Owning full-stack technology ensures greater reliability and speed
- Transparent, all-inclusive pricing with no hidden token fees
- Robust compliance features, including HIPAA, TCPA, and GDPR readiness
- Highly scalable, supporting everything from a single line to millions of calls per month
Limitations
- The Basic plan includes a relatively limited call duration (120 minutes)
- The High-Throughput plan entails higher monthly investment costs
- Complex workflows may require human guidance for onboarding or development support
Pricing and availability
Three subscription plans are available: Launch at $499/month, Pro at $1,499/month, and Scale at $2,999/month. All plans are billed monthly and include a fixed number of minutes, with no limits on the number of agents/users or workflows. A 14-day free trial is offered, and there are no hidden fees—excess minutes are charged at the publicly listed rate.
- Pricing source
- https://www.fluents.ai/
- Pricing last updated
- 2026-10-29
Prices and limits may change. Check the official website for current terms.
Official website & sources
Updated on 2026-10-29
