What is Falconer?
With “knowledge health” as its core metric, Falconer actively detects outdated, missing, duplicate, and conflicting knowledge, preventing misinformation from misleading decisions or slowing down teams. It enables engineers to collaborate without interruptions, empowers customer service teams to respond independently without requiring engineering upgrades, and allows new hires to instantly access reliable answers, significantly shortening onboarding times. Its public documentation feature directly publishes the internal knowledge base as user-accessible customer-facing documents, automatically synchronizing product changes with document updates and eliminating disconnects caused by manual maintenance.
Key features
Knowledge Health Monitoring: Before knowledge impacts the team, it proactively identifies and flags outdated, missing, duplicate, and contradictory content, ensuring the accuracy and reliability of information critical to organizational operations.
Unified Public Documentation: Automatically generates and publishes customer-facing documents from the same internal knowledge base, with document updates synchronized whenever product code changes occur—no manual intervention required.
Use cases and audience
Suitable for medium-to-large enterprises across engineering, customer success, product, sales, operations, and compliance teams, especially those in advanced technology and defense sectors that require SOC 2 Type II and HIPAA compliance, fine-grained permission management, and self-hosting capabilities.
- Provides engineering and customer success teams with 100% real-time, up-to-date company knowledge, allowing AI agents to operate independently without hallucinations.
- Automatically discover and fix outdated runbooks, onboarding guides, and support documents, cutting employee onboarding time in half
- Automatically convert code, Slack conversations, meeting minutes, and agent sessions into structured documents—no manual writing required
Internal company documents, code repositories, Slack conversations, meeting records, task management systems, decision logs, and other heterogeneous knowledge sources.
Verifiable citation-based Q&A results, automatically updated internal knowledge bases, real-time public documentation websites accessible to customers (Public Docs), and knowledge health reports identifying outdated, missing, duplicate, and conflicting information.
Frequently asked questions
Has Public Docs been officially released yet?
Public Docs is currently in public beta, with the team gathering feedback and iterating continuously; it has not yet been officially released.
How does Falconer ensure that answers are verifiable?
Falconer annotates each response with its corresponding corporate knowledge source, ensuring that all information is traceable and verifiable.
How to use
- 01
Visit falconer.com to create an account—no contract or credit card needed
- 02
Connect to internal knowledge sources (such as code repositories, Slack, task management systems, etc.)
- 03
Build a unified knowledge base and share context via a web app or Slack
- 04
Enable the Public Docs beta feature to launch a real-time documentation site accessible to customers
Pricing and availability
Free trials are available; the Enterprise edition supports cloud hosting, dedicated single-tenant hosting, and fully on-premises deployment. For specific pricing, please contact sales. There are no publicly disclosed limits on word or character counts, subscription period details, or commercial usage terms.
- Pricing source
- https://falconer.com/
- Pricing last updated
- 2026-10-28
Prices and limits may change. Check the official website for current terms.
Official website & sources
Sources
Updated on 2026-10-29
